Returns & Exchanges

At LEVIEV, we are committed to providing an exceptional shopping experience. We understand that purchasing fine jewelry is an important decision and want you to feel confident in every purchase.

Return Policy

We accept returns of eligible merchandise within 14 days of delivery, subject to the following conditions:

  • Items must be unworn, unused, unaltered, and in their original condition.
  • All original packaging, certificates, documentation, and security tags must be included.
  • All returns are subject to inspection and approval upon receipt.

How to Return an Item

To initiate a return, please contact info@leviev.com within 14 days of receiving your order, providing your order number and return request.

Once your return is authorized, LEVIEV will provide a prepaid, insured return shipping label along with shipping instructions.

A flat $45 insured return shipping fee will be deducted from your refund. There is no upfront payment required.

For security and insurance purposes, all merchandise must be returned using the shipping label provided by LEVIEV. Returns sent without prior authorization may not be accepted.

Refunds

Upon receipt and inspection of your returned merchandise, approved refunds will be issued to the original form of payment, less the $45 insured return shipping fee.

Please note that refund processing times may vary depending on your financial institution.

Exchanges

Should you wish to exchange your purchase for a different size or design, our team will be pleased to assist you. Exchanges are facilitated through the return of the original item and placement of a new order, subject to our return policy.

Non-Returnable Items

Custom-made, personalized, engraved, resized, altered, and special-order pieces are final sale and cannot be returned or exchanged. Items designated as final sale and international purchases are also non-returnable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly at info@leviev.com. Our team will assist you with a resolution, and LEVIEV will cover return shipping for verified issues.

For any additional questions, our team is always happy to assist you.



On Oct 21, 2026, at 3:34 PM, Michael Dumas <Michael@leviev.com> wrote:

LEVIEV
Returns & Refunds Policy
At Leviev, every creation reflects our commitment to exceptional quality, refined craftsmanship, and enduring beauty. We want you to feel confident in your purchase and offer a thoughtful, secure return experience.
14-Day Returns
Eligible purchases may be returned within 14 days of delivery.
To qualify for a return, jewelry must be:
All returned items are carefully inspected by our specialists before a refund is approved.
How to Request a Return
To initiate a return, please contact our Client Care team at info@leviev.com within 14 days of receiving your purchase.
Once your return request is authorized, Leviev will provide a prepaid, fully insured return shipping label along with instructions for securely packaging and returning your jewelry.
For the security and protection of your purchase, please do not send merchandise without prior authorization.
Insured Return Shipping & Processing
Leviev provides complimentary, fully insured shipping on all domestic purchases.
For authorized domestic returns, a flat $45 insured return shipping and processing fee applies. This fee covers secure return transportation, insurance, and return processing.
The $45 fee will be deducted from the approved refund. No separate restocking fee applies.
Final Sale & Return Exclusions
Certain creations are not eligible for return or exchange, including:
These items are considered final sale.
Refund Processing
Once your returned jewelry arrives at Leviev, our specialists will carefully inspect the piece to confirm that it meets the return conditions.
Following approval, your refund will be issued to the original method of payment, less the applicable $45 insured return shipping and processing fee.
Please allow several business days for your financial institution to reflect the refund.
Leviev reserves the right to decline returns that do not meet the conditions outlined in this policy.
Damaged or Incorrect Items
If you receive an item that appears damaged or does not match your order, please contact our Client Care team promptly so we can review the matter and provide appropriate assistance.
Private Client Assistance
Our Client Care team is available to assist with return requests, product questions, and guidance regarding your Leviev purchase.
Email: info@leviev.com
We are committed to ensuring that every interaction with Leviev reflects the same care and attention to detail as the jewelry itself.

Leviev sincerely hopes that you will be satisfied with any product you purchase from us. However, we offer a fourteen (14) day return policy. To initiate a return request, please send us an email at info@leviev.com. If your return request is accepted (subject to inspection), we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Products sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer and may be deducted from the amount of an eligible refund or otherwise charged to you.

Unfortunately, we cannot accept any returns on custom products, gift cards, or promotional items. Additionally, any engraved, embossed, or personalized products, as well as any Product that shows any sign of wear, cannot be returned under any circumstances.