Leviev sincerely hopes that you will be satisfied with any Product you purchase from us. However, in limited circumstances (see next paragraph), we offer a fourteen (14) day return policy for Shop Products.

 

To initiate a domestic return request, please send us an email at info@leviev.com. If your return request is accepted (subject to inspection), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Products sent back to us without first requesting a return will not be accepted. We offer Free Shipping and Returns.

 

To initiate an international return request, please send us an email at info@leviev.com. If your return request is accepted (subject to inspection), we’ll send you instructions on how and where to send your package. Customer will be responsible to ship items back via Fedex or UPS along with a tracking number. Products sent back to us without first requesting a return will not be accepted.

 

To be eligible for a return, the Product must be returned in a new and unused state, in mint condition, with all protective materials in place and tags and stickers attached to them (if applicable), including any and all related accessories and documents. Leviev will not accept any return if the Product shows any sign of wear or has been used or altered from its original condition in any way, or if any labels, tags, packaging, or stickers have been removed or altered. We will notify you once we’ve received and inspected your return and will let you know if the refund is approved or not. If approved, you will be refunded on your original payment method, minus shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept any returns on Custom Products, gift cards, or promotional items. Additionally, any engraved, embossed, or personalized Products, as well as any Product that shows any sign of wear, cannot be returned under any circumstances.

 

Product-Specific Return Policies

Notwithstanding the terms and conditions of this Shipping & Return Policy, some Product pages on the Website may contain or display shipping and return policies that differ from this Policy. In such cases, such Product-specific policies shall supersede this Policy and you hereby expressly acknowledge and agree to such policies.

 

Exchanges

We do not process exchanges. If you are eligible to return a Product and desire a different Product, you must first return the Product you have, and once the return is accepted, you can then make a separate purchase for the new Product. 

 

Damage

In the unusual event that you receive a Product that arrives damaged, you must notify us immediately by emailing info@leviev.com. Such notice must be sent no later than forty-eight (48) hours after you receive delivery, and must include your name, email address, and a picture and written description of the damaged Product. You must also return the damaged Product to us, at the address below, at your cost. We will discard and will not respond to any damage notice that does not comply with these requirements. If your damage notice complies with these requirements, you may return the damaged Product to us in accordance with this Return Policy. Upon receipt and inspection, Leviev may, in its sole discretion, classify the returned Product as a defective. Please note that Products that are damaged as a result of wear and tear or misuse by you are not considered to be defective.

 

 Contact Us

If you have any questions regarding our Shipping & Return Policy, please contact us by email at info@leviev.com or the mailing address below:

Levella Jewelry LLC

580 Fifth Avenue

Suite 1906

New York, NY 10036

 

Last Updated: June 1, 2022